Each of our Ecospheres comes with a 3 or 6 month Replacement Policy Guarantee.
Should all the shrimps die during the replacement period, provided the care guidelines set out in the accompanying Care Booklet have been followed, Ecospheres UK will replace the unit. The policy period will start from the original issue date of your original Ecosphere.
Our Replacement Policy Guarantee requires the customer to pay all shipping charges to and from EcoSphere UK.
Ecospheres UK agrees to replace your Ecosphere any time within the policy period indicated should less than one shrimp remain alive. No other warranty implied or otherwise, shall exist on the Ecosphere. No warranty exists where the glass is cracked or broken (unless in transit on initial delivery) or where the temperature or light limits have been exceeded.
Furthermore, we would like to offer you an opportunity to have a recharge/refill to your existing EcoSphere if all the shrimp have perished and there is no warranty available. If you would like to receive a quote for a recharge please contact us and provide us the size and age of your EcoSphere. We will work with you every step of the process in renewing your beloved EcoSphere.
If you wish to make a claim under the warranty please email email@example.com in the first instance with the following information
• Proof of original purchase
• Serial Number (found on the bottom of Ecosphere)
• Photograph of the Ecosphere
We may ask for return of the unit depending on the above information.
We recommend that you also review our Care page for further information on how to look after your new Ecosphere. Please note sale Ecospheres are not subject to a guarantee.